We were approached by the client to undertake a process revamp to the operations, as part of the overall brand building exercise, besides installing and implementing H.I.S replacing the 4th software service provider since inception. Our team of experienced implementation specialists worked round the clock in hand holding the customer to bring about the transformation.
Problem areas discovered
- Could not track visit and re-visit of out patients
- No credit billing facilities (in patients / insurance)
- No file system for tracking inpatient records
- Lack of automated patient enquiry system
- Lab results and bills had no relation
- No stock reports in pharmacy
- No stock verification mechanism
- Unable to track company / supplier stock
- Ability to edit stock as and when required
- No expiry tracking
- No control over daily collection
How we assisted the hospital
- Introducing best practices in hospital processes
- Involving in hospital inventory stock taking
- Changing hospital billing habits
- Training operators for efficiency
- Fine tuning admission and discharge procedures
- Improving on inter deparment communications
- Bringing accountability in cash counter
Hospital benefits (Phase 1)
- Substantial improvement in department collections
- Reduction in cost of serving the patient
- Integration within department functions
- Single point contact for patient
- Improvement in hospital cash flow
- Lowered hospital inventory
- Improved patient satisfaction
The hospital is equipped with IBM server running Windows 2003 and 10 Windows Vista workstations.
1 comments:
Hospital business office employees spend 85% of their time doing rework. One day hospitals will have one giant computer system that eliminates the need for human intervention.
Jim
Expeditive
www.expeditive.com
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