Thursday, February 12, 2009

Hospital technology hype cycle

Does technology really matter ?

Often we do get calls from prospective clients who buzz about technology before deciding on software products for the healthcare sector. Typical questions include

  • Is your product built using eclipse or Visual Studio tool
  • Does your product use X or Y rdbms
  • Is your product a web based point of sale application
  • Do you provide unlimited customisation
What matters
  • Contribute to overall return on investment (Ask for value chart)
  • Improve hospital business processes - Process chart for hospitals
  • Enhance patient experience - Reduction in patient wait time
  • Have low cost of ownership (TCO) (thin client for eg; lower operating power)
  • Scalable to support the growth of the hospital
  • Secure enough to hold your valuable data
  • Transparent and ethical on the licencing aspects of the software
  • Constant updates and release upgrades -
  • Be affordable to hospitals in emerging nations - India
  • Zero maintenance cost for software vs cut and paste programming
  • Be self running as hospitals cannot afford dedicated IT departments
  • The software must guarantee return on investment

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