Management participation is key to success in any hospital implementation

If one were to list the key ingredients of success in an ERP solution for hospital it would be as follows

# Management participation
It is not about installing a software package. It is about changing bad habits and transforming old ways of doing things. Without the support from top management, the real benefits are never realised and organisation would not have its vision trickle down to the bottom of the pyramid.

# Human resource management
A progressive organisation needs a motivated team - an asset to any organisation that is willing to learn ; change for the better.

# Training
As new people join, knowledge acquisition is often unstructured and incomplete. Hospitals need to adopt the approach of continuous training to help provide better patient experience.

# Implementation skills
Need people who can see eye to eye with the end user operators. Someone who can explain the operations in their language. No jargons, no frills approach recommended.

# Work to a project plan
Avoid last minute surprises. The war is always won before the battle. A detailed plan on a spreadsheet with the nitty gritties would help a long way in on time execution.

# Expertise
The vendor should have the right consulting expertise and business knowledge in guiding the hospital ; the maturity to handle exceptions ; promising 100% delivery.

# Error free software
A tried and tested solution that works error free from day one. Any critical errors in the initial phase would have catastrophic consequences on the morale of the end users.